
## 1. Is my billing information secure?

   Yes, we use Stripe as our payment processor, which maintains organizational, technical, and administrative measures designed to protect financial account information against unauthorized access, destruction, loss, alteration, or misuse. To learn more, visit [Stripe's Privacy Center](https://stripe.com/legal/privacy-center).

## 2. Can I switch plans?

   Absolutely! You can upgrade your plan by submitting a support request. Downgrading plans is possible, but you may lose your backups due to hyperscaler limitations.

## 3. What is the billing cycle?

   Your billing cycle is a recurring period for which you'll be charged for using Nuve. The cycle usually starts on the day you sign up and renews every month or year, depending on your plan.

   For business plans, usage is accrued by calendar month and billed on the 1st of each month.

## 4. How do I cancel my subscription?

   For up-to-date information, visit our page on how to [cancel your subscription](/resources/support/cancel-your-subscription).

Frequently asked questions on billing

Answers to common billing questions, including security of billing information, plan switching, billing cycles, and subscription cancellation.

Billing FAQ

Related support articles

Cancel your subscription